Ensuring complete, supported availability of your technology-enabled spaces.
Our AVCare™ Support and Managed Services division drives success for our customers across thousands of spaces nationally, providing protection and support that assures confidence.
50+ dedicated AVCare support team members around the country.
A comprehensive suite of support & managed services for your technology portfolio.
Our AVCare managed services division drives success for our customers across thousands of spaces nationally, providing protection and support that assures confidence.
With dedicated, skilled AVCare teams in every region, Pro AV Solutions is uniquely positioned to ensure our customers achieve optimal reliability, adoption and return on technology investment.
AV Care Support
- Essential
- Enhanced
- Elite
- Bespoke
- Monitoring
- Remote Support
- After-Hours Support
AV Care Embedded
- Project & Relocation “Go-Live” Support
- Full Time & Part Time Dedicated Customer Support Concierges & Engineers
- Ad-Hoc on-site VIP & Event Support
AV Care Adoption
- Communications
- Change Management
- Content
- Professional Development
- Reporting
AV Care Events
- Hybrid Events
- Streaming & Broadcast
- Staging and Rental Solutions
Our AVCare™ team is here to protect and support your spaces.
When your organisation requires complete availability of your technology systems, but you don't have a fully resourced AV Support team in-house, our AVCare team is here to augment your team and provide the additional layer of support you need to optimise reliability.
Choose from our simple plans to get the right level of coverage for every space.
Choose from our simple support plans to get the right level of coverage for every space.
AVCare™ Essential
AVCare™ Essential allows you to fix your support cost & remove the hassles of ad-hoc service calls.
AVCare™ Enhanced Support
AVCare™ Enhanced Support ensures optimised reliability of technology and availability of spaces.
AVCare™ Elite Support
When downtime is not an option, our AVCare™ Elite Support Plan ensures protection in spaces where availability of technology is mission critical.
AVCare™ Bespoke Support
For unique bespoke spaces or sites, we can tailor a support plan that meets your needs, customising SLA response times, maintenance frequency and a host of additional services to meet your requirements.
AVCare Embedded support specialists provide hypercare technical support & white glove service.
From short term 'go-live' & event engagements, to full-time embedded AVCare™ site technicians and concierges, our team is fully resourced to provide the highest levels of on-site support when you need to augment your team on the ground.
With flexible resourcing models backed by Australia's largest specialised AV support team, our AVCare™ Embedded solutions ensure complete availability of your AV and workplace technology systems.
Training & Adoption
Training & Adoption
End User & Technical Training
Our teams offer a range of in-person and remote training services, from simple introductory training for end users to advanced technical training for in-house support teams. We structure an adoption program to meet your needs, so your teams can adopt and operate your technology systems with complete confidence.
Supporting content
From simple online QRG's via a handy QR code, to tailored multimedia and video content to help you onboard and upskill your team, we provide content that makes AV technology adoption a breeze.
Professional Development
Through our structured LMS, we can provide advanced training and development for your in-house support resources, ensuring high quality end-user experience.
How can your AVCare™ Support & Managed Services solutions provide better outcomes for our organisation?
Our AVCare™ team provides end-to-end monitoring, maintenance, and support for all types of AV systems, ensuring your technology runs smoothly with minimal downtime. These services typically include proactive monitoring, software updates, repairs, and remote troubleshooting. The primary benefit is that your team can focus on core business tasks without worrying about technology management, resulting in increased confidence in technology, productivity and reduced operational costs.
What kind of support does your Support & Managed Services team provide?
We provide 24/7 help desk access, remote monitoring, and on-site support as needed. Our team proactively identifies and resolves issues before they impact operations, minimising downtime. Training and knowledge transfer services are also available to ensure smooth adoption of new systems by non-technical users.
We used another AV company for our installation. Can we still receive service and support from Pro AV?
Yes, you can still receive service from Pro AV Solutions. Please reach out to one of our Support & Managed Services specialists to schedule a meeting. We have a transition process in place to ensure we can confidently manage your workplace technology, regardless of who performed the initial installation.
Do you provide dedicated full time in-house service support?
Yes, we offer dedicated in-house service support technicians to meet the specific needs of your organisation. Our experienced team works hard to understand your business environment and requirements, ensuring we provide the best resources for your needs.
How do I request a service call?
You can request a service call by filling out our online form below or by contacting our National Customer Service line at 1300 AVCARE. Our team is ready to assist you!
Please contact our friendly staff at one of the phone numbers below, or submit a contact form and we will get back to you within 24 hours.
