Terms & Conditions

These terms and conditions apply to the use of this website, including the purchase of goods over this website. In using this website for these or any other purposes, you agree to be bound by these terms and conditions. If you do not accept these terms and conditions, you must refrain from using the web suite. These terms and conditions must be read in conjunction with any other applicable terms and conditions governing the use of this website.


In these terms and conditions, the expressions “we”, “us” and “our” are a reference to Pro AV Solutions Pty Ltd ACN 158 642 650 trading as Pro AV Solutions except where otherwise indicated.

Amendments to Terms and Conditions

We reserve the right to amend, modify, add or remove any portion or portions of these terms and conditions at any time. Amendments will be effective immediately upon notification on this website. It is your responsibility to check these terms and conditions periodically for any changes. Your continued use of the website following such notification will represent an agreement by you to be bound by the terms and conditions as amended.

Ordering Procedure

You may offer to purchase goods described on this website for the price specified on this website. Your order must contain your name, email address, credit card details and any other ordering information specified on this website. You are personally responsible for all contracts for purchase entered into with us. You warrant that you are able to make a legally binding contract with us.

Within seven (7) days of receipt of your order, we will, at our discretion, accept or reject your offer to purchase. You may not cancel an order once it has been submitted, even if our acceptance or rejection of your offer is still pending.

We are not required to give reasons for rejecting your offer to purchase. If we reject your offer to purchase the goods for any reason, neither of us will be under any further liability to the other arising out of your original offer or our non-acceptance of that offer. If we have not responded to you within seven (7) days, your offer will be deemed to be rejected. We give no undertaking as to the availability of products advertised on this website. Delivery of the goods to you will be effected in the manner described on this website. Title in the goods does not pass to you until payment has been received. Risk of loss or damage to the goods passes to you upon dispatch. Until payment is made you are not able to use the goods purchased in any manufacturing process or otherwise change their character or incorporate them in any item without our prior written consent. You must keep the goods separate and identifiable as our goods until full payment is made. Payment must be effected in the manner described on the website. Prices are inclusive of goods and services tax. In all other respects, the price is exclusive of taxes, duties and charges imposed or levied in Australia or overseas in connection with the supply of goods. We will charge interest on the daily outstanding balance of all amounts due and payable at the rate 1.5% per month from the due date until payment is received by us. In the event that you are a sole trader or trustee of a trading trust we reserve the right in addition to reliance upon the retention of title provisions referred to herein, in our sole discretion, to register a security interest in respect of any goods provided on credit in accordance with our rights pursuant to the Personal Property Securities Act 2009 (Cth) and you agree to execute any and all documents to assist with the registration of the relevant security interest.

Return of Defective Goods

You are responsible for inspection of the goods on delivery. In the event you consider the goods to be faulty or defective you may contact us by emailing Pro AV Solutions within (7) seven days of the date of invoice for the goods to obtain a Returned Goods Authorisation for the goods. You may return the goods in their original packaging together with the Returned Goods Authorisation. Return of the goods will be at your own cost. We will examine any returned goods and if we determine that they are faulty or defective but are otherwise undamaged and in saleable condition, we will repair or replace the goods in accordance with the manufacturer’s warranty. We will not accept any returned goods which we determine are not faulty or defective, which are damaged or otherwise unsaleable and/or which have not been returned in their original packaging together with any relevant manuals for the goods and the relevant Returned Goods Authorisation.

We will notify you whether we accept the return of any goods within a reasonable time of return. You will be responsible for all costs in redelivery of the goods (whether original or repaired and/or replacement goods).

We will not be responsible for any loss or damage to the goods occurring whilst the goods are in transit (either on return to us or upon re-delivery to you of the original or repaired and/or replacement goods). We will not accept return of goods otherwise than in accordance with the above.

Returns Policy

For goods purchased through our website, returns for credit of goods purchased and supplied will be accepted at the sole discretion of us. Any application or a return must be received within seven (7) days.

In certain circumstances a re-stocking charge may apply for returned goods or should goods be returned for repair and are found to be non-faulty, a service fee may be charged to you.

To be entitled to a return and for a crediting of your account the returned goods must be in a complete format with unmarked packaging and any relevant manuals for the goods included.

Second Hand Goods

In certain circumstances we sell second hand goods which have been traded in from another customer of ours. These goods will be described on the website as second hand goods which will also specify the price. As second hand goods the warranty that applies for new goods supplied under these Terms and Conditions does not apply. The only warranty that we will supply is the warranty to repair for a period of ninety (90) days from purchase.  To the extent possible we make no warranties as to the fitness or purpose and condition of the second hand goods sold under this website.

Complaints – Time Limits

Any complaint as to the goods supplied must be made in writing to us within 48 hours of delivery of the goods. Any complaint made after the expiry of 48 hours will not be accepted by us.

If the complaint by you is accepted by us, we shall have the sole discretion as to whether we replace the goods, the subject of the claim, or to credit the appropriate proportion of the purchase price of the goods relevant to the complaint.

Delivery Information

Pro AV Solutions will make every effort to ensure goods purchased from us will be delivered to customers promptly. The goods will be shipped to the address nominated by customers at the time of ordering. Please ensure this address is correct. There may be instances where an item is out of stock and we are unable to supply immediately. In this instance, you will be notified that the particular item is out of stock and provided with an estimated delivery time. Our aim is to provide our customers with a fast and efficient service, at a reasonable price.

Freight charges

Free shipping is available on selected products only. It excludes any sales items. Delivery charges may vary depending on the size and weight of an item. Pro AV Solutions will contact you to disclose any freight charges applicable prior to dispatch.

Credit Card Policy

We accept both Visa and MasterCard and do not apply a surcharge for using your credit card. Your credit card will be billed as soon as your click the ‘purchase’ button in the Check Out process. This is done to protect the security of your credit card details, as we do not store your card details at any point.

Credit Card Security

All credit card details and personal information is encrypted using 128 Bit Secure Sockets Layer (SSL) technology.

International Shipping

Pro AV Solutions will only ship goods to Australian addresses or Post Office Boxes. International Shipping is not available.

Cancellation due to error

You acknowledge that despite our reasonable precautions, products may be listed at an incorrect price or with incorrect information due to a typographical error or like oversight. In these circumstances, we reserve the right to cancel the transaction, notwithstanding that your order has been confirmed and your credit card has been charged. We reserve this right up until the time of delivery of goods to you. If a cancellation of this nature occurs after your credit card has been charged for the purchase, we will immediately issue a credit to your credit card account for the amount in question.


We do not accept responsibility for any loss or damage, however caused (including through negligence), which you may directly or indirectly suffer in connection with your use of this website or any linked website, nor do we accept any responsibility for any such loss arising out of your use of or reliance on information contained on or accessed through this website. To the extent permitted by law, any condition or warranty which would otherwise be implied into these terms and conditions is hereby excluded. Where legislation implies any condition or warranty, and that legislation prohibits us from excluding or modifying the application of, or our liability under, any such condition or warranty, that condition or warranty will be deemed included but our liability will be limited for a breach of that condition or warranty to one or more of the following:

(a) if the breach relates to goods,

(i)    the replacement of the goods or the supply of equivalent goods;

(ii)   the repair of such goods;

(iii)   the payment of the cost of replacing the goods or of acquiring equivalent goods; or

(iv)  the payment of the cost of having the goods repaired; and

(b) if the breach relates to services,

(i)    the supplying of the services again; or

(ii)   the payment of the cost of having the services supplied again.

Except in relation to liability for personal injury (including sickness and death), and except as otherwise stipulated in these terms and conditions, we will not accept liability to you in respect of any loss or damage (including indirect, special, or consequential loss or damage), which may be suffered or incurred by you or which may arise directly or indirectly in respect of goods or services supplied pursuant to an order placed on this website or in respect of any failure or omission on our part to comply with our obligations as set out in these terms and conditions.

Exception to Disclaimer

This disclaimer set out in these terms and conditions does not attempt or purport to exclude liability arising under statute if, and to the extent, such liability cannot be lawfully excluded.

Specific Warnings – Website

You must ensure that your access to this website is not illegal or prohibited by laws which apply to you. You warrant to us that you are of sufficient legal age to use or participate in all services and features available on the website.

You must take your own precautions to ensure that the process which you employ for accessing this website does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system. For the removal of doubt, we do not accept responsibility for any interference or damage to your own computer system which arises in connection with your use of this website or any linked website. Whilst we have no reason to believe that any information contained on this website is inaccurate, we do not warrant the accuracy, adequacy or completeness of such information, nor do we undertake to keep this website updated. We do not accept responsibility for loss suffered as a result of reliance by you upon the accuracy or currency of information contained on this website. Responsibility for the content of advertisements appearing on this website (including hyperlinks to advertisers’ own websites) rests solely with the advertisers. The placement of such advertisements does not constitute a recommendation or endorsement by us of the advertisers’ products and each advertiser is solely responsible for any representations made in connection with its advertisement.

We make no warranty that goods acquired from us over this website will meet your requirements. Details contained on this website relating to goods or services have been prepared in accordance with Australian law and may not satisfy the laws of any other country. We do not warrant that the details on this website concerning those goods or services will satisfy the laws of any other country. It is your responsibility to determine whether these details satisfy the laws of the jurisdiction where you reside (if that jurisdiction is outside Australia) and if the details do not satisfy the laws of your jurisdiction, you may not order any goods or services from this website.

You acknowledge that despite all reasonable precautions on our part, there is a risk of unauthorised access to or alteration of your transmissions or data or of information contained on your computer system or on this website. We do not accept responsibility or liability of any nature for any such losses which you may sustain as a result of such activity.


All texts, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork and computer code (collectively “content”) including but not limited to the design, structure, selection, co-ordination, expression, ”look and feel” and arrangement of such content contained on the website is owned, controlled or licensed by or to us and is protected by copyright, patent and trademark laws and various other intellectual property rights and unfair competition laws. As set out we are either the owner, controller, or Licensor of the content. In certain circumstances we will provide to customers the interface but not the computer code to enable the customer to better deal with the system/products supplied by us. In those circumstances, the customer will be asked to execute with us a Software License Agreement that can be provided upon request. Other than for the purposes of, and subject to the conditions prescribed under, the Copyright Act 1968 (Cth) and similar legislation which applies in your location, and except as expressly authorised by these terms and conditions, you may not in any form or by any means:

In relation to the website or the content:

copy, reproduce, re-publish, upload, post, publically display, encode, translate, transmit or distribute in any way (including “mirroring”) to any other computer, server, website or other medium or publication or distribution or for any commercial enterprise, or commercialise any information, products or services obtained from any part of this web site; without our express prior written consent.

Trade Marks

Except where otherwise specified, any word or device to which is attached the TM or ® symbol is a registered trade mark.

If you use any of our trade marks in reference to our activities, products or services, you must include a statement attributing that trade mark to us. You must not use any of our trade marks:

* in or as the whole or part of your own trade marks;

* in connection with activities, products or services which are not ours;

* in a manner which may be confusing, misleading or deceptive;

* in a manner that disparages us or our information, products or services (including this website)

Restricted Use

Unless we agree otherwise in writing, you are provided with access to this website only for your personal use. You are authorised to print a copy of any information contained on this website for your personal use, unless such printing is expressly prohibited. Without limiting the foregoing, you may not without our written permission on-sell information obtained from this website.

Linked Web Sites

This website may contain links to other web sites (“linked web sites”). Those links are provided for convenience and may not remain current or be maintained. Such linked websites are not under our control and accordingly we are not responsible for and we do not endorse the content of such linked websites, including any information or materials contained on such linked websites. You will need to make your own independent judgement regarding your interaction with these linked web sites. We are not responsible for the content or privacy practices associated with linked web sites. Our links with linked web sites should not be construed as an endorsement, approval or recommendation by us of the owners or operators of those linked web sites, or of any information, graphics, materials, products or services referred to or contained on those linked web sites, unless and to the extent stipulated to the contrary.

Privacy Policy

We undertake to comply with the terms of our privacy policy. Click here to see our full privacy policy.

How we handle e-mails

We will preserve the content of any e-mail you send us if we believe we have the legal requirement to do so. Your e-mail message content may be monitored by us for trouble-shooting or maintenance purposes or if any form of e-mail abuse is suspected.

Security of Information

Unfortunately, no data transmission over the Internet can be guaranteed as totally secure. Whilst we strive to protect such information, we do not warrant and cannot ensure the security of any information which you transmit to us. Accordingly, any information which you transmit to us is transmitted at your own risk. Nevertheless, once we receive your transmission, we will take reasonable steps to preserve the security of such information.

Termination of Access

Access to this website may be terminated at any time by us without notice. Our disclaimer will nevertheless survive any such termination.

Governing Law

These terms and conditions are governed by the laws in force in the State of New South Wales. You agree to submit to the exclusive jurisdiction of the courts of that jurisdiction.


We accept no liability for any failure to comply with these terms and conditions where such failure is due to circumstance beyond our reasonable control. If we waive any rights available to us under these terms and conditions on one occasion, this does not mean that those rights will automatically be waived on any other occasion. If any of these terms and conditions are held to be invalid, unenforceable or illegal for any reason, the remaining terms and conditions shall nevertheless continue in full force.

Get in Touch.

Please contact our friendly staff at one of the phone numbers below, or submit a contact form and we will get back to you within 24 hours.


Sales – 1300 287 253

Service – 1300 282 273


Contact Us

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